Role: UI Redesign Concepts for Proposal Timeline: 3 weeks
Challenge
Users of the current CBP Port Command Center application often face challenges such as information overload, slow performance, and a confusing interface that makes it hard to navigate quickly—especially in high-pressure situations. Many struggle with inconsistent alerts, limited mobile support, and a lack of customization options, all of which hinder efficiency and increase the need for extensive training.
Task
I was tasked with creating design concepts for a new interface that would transform the Port Command Center application into a more intuitive and user-friendly tool. The goal was to present complex, high-volume data in a clear, accessible way so that users—often working under pressure—could quickly assess situations and make informed decisions. Through close collaboration with stakeholders and users, I explored ways to simplify workflows, reduce cognitive load, and improve overall usability. The new concepts focused on streamlining navigation, highlighting key alerts and insights, and tailoring information displays to support real-time monitoring and rapid response.
Customer Journey Map
From gathering requirements and gaining a clear understanding of the user’s journey, I created a detailed journey map that outlined each step, goal, and pain point in their workflow. This helped identify opportunities to improve the experience and guided design decisions throughout the project.
Wireframes
After mapping out the user journey and identifying key pain points, I moved on to creating wireframes to bring the experience to life. Starting with low-fidelity sketches, I focused on structuring the interface in a way that addressed user needs while supporting the overall goals of the product. These wireframes served as a blueprint for early feedback and helped align the team on layout, functionality, and flow before moving into more detailed design.
Outcome
The redesign concepts for the Port Command Center platform were shaped directly by the users’ pain points and real-world needs. After listening to how overwhelmed they felt navigating the old system, it was important to propose solutions that simplified their daily workflow. The new concepts focused on clarity, accessibility, and prioritizing critical data—giving users the ability to quickly scan and act without second-guessing. It was incredibly rewarding to see these ideas resonate during feedback sessions, especially when users expressed relief at finally seeing a system that felt built for them.
Role: UX/UI Redesign of a Legacy Application Timeline: 2 months
Challenge
JICMS was a content management system used by CBP professionals to create and manage internal misconduct cases within their organization. This project involved a full redesign of a legacy application that had long caused frustration due to its lack of usability. Users often struggled to complete routine tasks efficiently, which highlighted the need for a more intuitive, user-centered experience.
Task
As the sole designer on this project, I took a user-centric approach—engaging directly with users to understand the critical tasks they performed and uncover their key pain points. This collaboration guided the redesign, resulting in a more intuitive and streamlined experience tailored to their real-world needs.
User Interviews
I began the project with a clear goal: to understand the user and their daily tasks. I wanted to uncover their pain points, identify what frustrated them, and learn what they truly valued about the application. Through user interviews, observations, and feedback sessions, I gathered insights that helped shape a more intuitive, efficient, and enjoyable experience tailored to their real needs.
User Flows
I worked closely with the Project Manager to gather and define user requirements, ensuring we had a clear understanding of both user needs and business goals. Together, we collaborated on writing detailed requirements that guided the design process. From there, I created user flows to map out the full user journey, helping the team visualize how users would interact with the application at every stage. This foundation allowed us to design an experience that was both seamless and aligned with user expectations.
Wireframes
Once I had a solid understanding of user needs and pain points, I moved into a rapid prototyping phase—translating insights into low-fidelity wireframes. I maintained a continuous feedback loop with users, testing early concepts and making real-time adjustments based on their reactions and suggestions. This iterative design process allowed me to uncover usability issues early, build trust with users, and evolve the product into a solution that felt intuitive and thoughtfully designed from their perspective.
Outcome
The outcome of the Joint Integrity Case Management System redesign was a significantly more intuitive and efficient platform tailored to the real needs of CBP professionals. Through an iterative design process, I engaged users every step of the way, conducting regular check-ins, usability sessions, and feedback loops to ensure the solution was precisely aligned with their workflows. By streamlining task flows, improving navigation, and surfacing critical information more clearly, the redesigned system reduced user frustration and increased productivity. What had once been a cumbersome and confusing legacy tool became a user-centered solution that empowered agents to manage internal misconduct cases with greater confidence, speed, and clarity.
The goal was to improve the usability of an outdated platform that users found difficult and confusing, particularly when performing daily tasks related to data analysis. By focusing on streamlining the user flow and making the interface more intuitive, we addressed common pain points and significantly reduced user frustration.
Task
I worked to ensure alignment across both user and business requirements. Through a highly collaborative, cross-functional process, I led iterative prototype reviews with users to gather feedback and continuously refine the experience. Once the designs were finalized, I partnered closely with Front-End Developers to ensure accurate and seamless implementation.
Wireframes
After gathering comprehensive user feedback, I conducted rapid, iterative wireframing sessions to quickly visualize and refine design concepts. Throughout this process, I worked closely with users, integrating their input to validate and refine assumptions about the design. This collaborative approach ensured that the design was continuously aligned with user needs and preferences, ultimately leading to a more effective and intuitive user experience.
Outcome
Following implementation, we received positive feedback from government professionals who shared that the application had become an integral part of their daily task flow and greatly improved their ability to detect and act on trade irregularities. Their input affirmed that the new design not only improved usability but also meaningfully supported the mission-critical work of ensuring trade transparency and compliance.
Role: Brand Development, User Research and End-to-End UX/UI Design Timeline: 2016-2018
Challenge
Kosmos was a start-up, data-driven application that enabled organizations to analyze and manage all of their content from a single tool, gaining insights into both unstructured and structured data across multiple repositories. A key pain point it addressed was the inefficiency and fragmentation caused by having content spread across disconnected systems, making it difficult for teams to locate, interpret, and act on critical information.
Task
I served as the Lead UX/UI Designer on this project, responsible for driving the product from concept to launch, including defining the user experience and developing the brand identity. I collaborated cross-functionally with Front-End Developers, leading daily stand-ups and working closely with them throughout the development process to ensure seamless implementation of the design vision.
Concept Diagram
To kick off the discovery process I facilitated a meeting with the stakeholders to gain iTo kick off the discovery process, I facilitated a collaborative session with stakeholders to gain a deeper understanding of the application’s methodology and core objectives. Based on those insights, I developed a concept model diagram to visualize key relationships and inform the overall design approach.
Personas
Through user interviews and by gathering key business goals, I conducted research that led to the development of detailed user personas for each type of individual who would interact with the application.
Information Architecture
Based on the personas, I facilitated meetings to better understand how users would interact with the application. Using these insights, I then created an Information Architecture (IA) diagram to map out the structure and flow of the application.
User Flows
Based on the use cases, I mapped out the user flows to illustrate how each task would be completed within the application.
Prototype
I created a prototype of the application as well using Axure. Demo available to view upon request.
Brand Development
Logo
I also worked on the brand identity for Kosmos creating several logo options for the brand.
Squid IQ is a tablet-only SaaS application designed for hospitals to manage and track their medical device inventory. The core challenge was consolidating scattered inventory data into a single, centralized platform, enabling medical professionals to easily monitor and manage equipment all in one place.
Task
This fast-turnaround project involved designing the navigation architecture and delivering low-fidelity wireframes for each screen under a short timeline.
Information Architecture
To kick off the project, I organized and facilitated a collaborative brainstorming session with key stakeholders to gather input on the desired navigational structure and core user flows of the application. This session helped surface user needs, content priorities, and functional requirements. Using the insights gathered, I then created a detailed information architecture (IA) diagram to map out the hierarchy and relationships between screens, ensuring a logical and intuitive navigation experience moving forward in the design process.
Wireframes
I designed low-fidelity wireframes of the mobile application using Sketch, focusing on layout, functionality, and user flow to establish a clear foundation for the visual design.
Role: Brand Development and End-to-End UX/UI Design Timeline: 9 weeks
Challenge
The goal of this project was to design an AI-driven mental health application that simulates interaction with users to help detect potential mental health disorders. The platform also offers self-help tools focused on mindfulness, food tracking, and sleep management. A key pain point we aimed to address was the lack of accessible, non-judgmental mental health support for individuals who may be reluctant or unable to seek traditional therapy.
Task
I served as the sole Creative Director and UX/UI Designer for the project, working closely with the Founders to bring their vision to life. Additionally, I led a team of Front-End Developers, ensuring seamless collaboration throughout the design and development process.
Brand Development
Logo
I took the lead in developing the brand, working through multiple iterations to ensure it captured the essence of the application. After careful refinement and collaboration, we arrived at a final design that aligned with the brand’s vision and goals.
Visual Identity
I created visual design options that would convey throughout the application.
Methodology
After establishing the visual identity, I began the discovery process where I facilitated interviews with Mental Heath Therapists to get a better understanding of the intake assessment process. In addition, I interviewed several people who have attended therapy. From there I had a better understanding of the process and created a diagram of how the application should function.
Flow Charts
Information architecture and user flows were also created to get a better understanding of how the content would be laid out as well as seeing how a user would complete a task.
Wireframing
To add a visual aid, wireframes were created to show the user experience throughout the application.
Outcome
The outcome of the mental health application was both impactful and affirming. Designed to support individuals who may not have access to traditional therapy, the platform offered a simulated AI-driven experience that helped users feel seen, heard, and supported. By providing accessible tools for mindfulness, sleep tracking, and nutrition, the app became a valuable resource for users looking to take control of their mental well-being. Within the first three months of launch, we saw a 50% increase in downloads—clear evidence that the app was meeting a real need. Many users shared that the application made them feel like they finally had a place to turn for support, which reinforced the importance of designing mental health solutions that are inclusive, intuitive, and grounded in empathy.
