Role: Lead UX/UI Designer
Timeline: 2023-2025
The Problem
Analysts at HSI needed to cross-reference massive import/export datasets to flag suspicious transactions—often under time pressure. The existing platform required too many steps to surface actionable insights, causing investigators to miss patterns and rely on manual workarounds. The UX was an obstacle in federal investigations.
My Process
I worked to ensure alignment across both user and business requirements. Through a highly collaborative, cross-functional process, I led iterative prototype reviews with users to gather feedback and continuously refine the experience. Once the designs were finalized, I partnered closely with Front-End Developers to ensure accurate and seamless implementation.
Wireframes
After gathering comprehensive user feedback, I conducted rapid, iterative wireframing sessions to quickly visualize and refine design concepts. Throughout this process, I worked closely with users, integrating their input to validate and refine assumptions about the design. This collaborative approach ensured that the design was continuously aligned with user needs and preferences, ultimately leading to a more effective and intuitive user experience.
Outcome
Investigators reported significantly faster time-to-insight after the redesign. The streamlined filter architecture reduced the steps needed to isolate a suspicious transaction, and the modernized interface was adopted across the analyst team without the retraining burden the old system required.