Role: UI Redesign Concepts for Proposal
Timeline: 3 weeks
Challenge
Users of the current CBP Port Command Center application often face challenges such as information overload, slow performance, and a confusing interface that makes it hard to navigate quickly—especially in high-pressure situations. Many struggle with inconsistent alerts, limited mobile support, and a lack of customization options, all of which hinder efficiency and increase the need for extensive training.
Task
I was tasked with creating design concepts for a new interface that would transform the Port Command Center application into a more intuitive and user-friendly tool. The goal was to present complex, high-volume data in a clear, accessible way so that users—often working under pressure—could quickly assess situations and make informed decisions. Through close collaboration with stakeholders and users, I explored ways to simplify workflows, reduce cognitive load, and improve overall usability. The new concepts focused on streamlining navigation, highlighting key alerts and insights, and tailoring information displays to support real-time monitoring and rapid response.
Customer Journey Map
From gathering requirements and gaining a clear understanding of the user’s journey, I created a detailed journey map that outlined each step, goal, and pain point in their workflow. This helped identify opportunities to improve the experience and guided design decisions throughout the project.
Wireframes
After mapping out the user journey and identifying key pain points, I moved on to creating wireframes to bring the experience to life. Starting with low-fidelity sketches, I focused on structuring the interface in a way that addressed user needs while supporting the overall goals of the product. These wireframes served as a blueprint for early feedback and helped align the team on layout, functionality, and flow before moving into more detailed design.
Outcome
The redesign concepts for the Port Command Center platform were shaped directly by the users’ pain points and real-world needs. After listening to how overwhelmed they felt navigating the old system, it was important to propose solutions that simplified their daily workflow. The new concepts focused on clarity, accessibility, and prioritizing critical data—giving users the ability to quickly scan and act without second-guessing. It was incredibly rewarding to see these ideas resonate during feedback sessions, especially when users expressed relief at finally seeing a system that felt built for them.