Role: UI Redesign Concepts for Proposal
Timeline: 3 weeks
The Problem
The existing Port Command Center was built for an era of lower data volume and slower operations. Officers now faced information overload, inconsistent alerts, and a layout that buried critical status updates. The interface required extensive training and caused delays during high-pressure moments.
My Process
Built a detailed customer journey map documenting the officer’s workflow from shift start to incident resolution—capturing every step, decision point, and moment of friction.
Used the journey map to identify the highest-impact problem areas: alert prioritization, data density, and navigation speed under pressure.
Developed wireframe concepts focused on progressive disclosure—surfacing only the most critical information by default, with drill-down access to detail on demand.
Validated concepts through feedback sessions; officers specifically called out the simplified alert hierarchy and at-a-glance status panels as immediate improvements.
Key Design Decision
Given the real-time, high-stakes nature of port operations, I made a deliberate choice to reduce visual complexity rather than increase information density. The instinct when designing for data-heavy environments is to show everything. The users needed the opposite: a clear signal hierarchy that let them act fast without scanning cluttered screens.
Customer Journey Map
From gathering requirements and gaining a clear understanding of the user’s journey, I created a detailed journey map that outlined each step, goal, and pain point in their workflow. This helped identify opportunities to improve the experience and guided design decisions throughout the project.
Wireframes
After mapping out the user journey and identifying key pain points, I moved on to creating wireframes to bring the experience to life. Starting with low-fidelity sketches, I focused on structuring the interface in a way that addressed user needs while supporting the overall goals of the product. These wireframes served as a blueprint for early feedback and helped align the team on layout, functionality, and flow before moving into more detailed design.
Outcome
These proposal concepts demonstrated a clear, achievable path from the existing system to one designed around officer workflows. Feedback sessions confirmed strong resonance—users expressed that the concepts reflected an understanding of their environment that the current tool lacked. The project established a UX framework that could carry into full development.